IT Helpdesk Specialist - Fast, Expert Tech Support

Factory Motor Part; Eagan (MN); On-site; USD 48,000 - 64,000; Full time

Job summary

Factory Motor Parts is seeking an IT Help Desk professional to provide primary technical support to our employees. You will respond to requests via phone, email, remote access, and in person, diagnose complex hardware and software issues, and stay current with our environment.

The role requires 1–3 years in a help desk or similar technical support position and an associate degree or equivalent experience. Some travel to other locations for urgent situations is expected.

Qualifications

• Strong communication skills with employees; build positive professional relationships.
• Ability to research and report on problems, solutions, products and vendors.
• Creative thinking and problem solving.

Responsibilities

• Respond to user requests via telephone, email, via remote access, and in-person.
• Diagnose and resolve advanced information technology hardware and software issues.
• Develop and maintain proficiency with Factory Motor Parts systems and technologies.
• Identify and escalate urgent situations.
• Capture and document issue details and troubleshooting steps; use ticketing to track problems and solutions.
• Work with Help Desk colleagues to research and document resolutions.
• Research and resolve complex technical issues independently.
• Assist Help Desk in documenting policies and creating knowledge base materials.
• Provide primary technical support to Factory Motor Parts employees.
• Occasionally travel to locations to provide on-site assistance in urgent situations.
• Develop and maintain knowledge of departmental roles and responsibilities.
• Perform other related duties as assigned.

Skills

Help Desk

Technical support

Troubleshooting

Customer communication

Documentation

Education

Associate's degree or equivalent experience

Tools

Ticketing system

Job description

Factory Motor Parts is seeking an IT Help Desk professional to provide primary technical support to our employees. You will respond to requests via phone, email, remote access, and in person, diagnose complex hardware and software issues, and stay current with our environment.

The role requires 1–3 years in a help desk or similar technical support position and an associate degree or equivalent experience. Some travel to other locations for urgent situations is expected.