IT Service Desk Specialist — Fast-Paced Support

Frontline Managed Services; Creve Coeur (MO); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Sign-On Bonus

401(k) Matching

Dental insurance

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk Team member to act as the first point of contact for clients, diagnosing issues and guiding them through solutions using remote access and admin tools.

You will log and track incidents, communicate clearly with customers, and escalate when needed while maintaining steady attendance and meeting client coverage needs. This role is on-site in Missouri with weekend shifts as required.

Qualifications

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented environment and makes decisions based on research.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

Skills

Clear professional communication

Team player

Initiative and prioritization

Education

High school diploma or equivalent

Tools

Remote access tools

User administration tools

Job description

Frontline Managed Services is seeking a Service Desk Team member to act as the first point of contact for clients, diagnosing issues and guiding them through solutions using remote access and admin tools.

You will log and track incidents, communicate clearly with customers, and escalate when needed while maintaining steady attendance and meeting client coverage needs. This role is on-site in Missouri with weekend shifts as required.