IT Service Desk Specialist - Customer-First Support

Creative Solutions Services, LLC; South Jordan (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Service Desk Agent to provide frontline technical support to external clients, primarily via inbound phone channels. You will document issues in the ticketing system and strive for fast, accurate resolutions with a customer-first mindset.

The role requires strong communication, basic troubleshooting skills, and the ability to work the 10:30 AM - 7:00 PM MT shift.

Qualifications

• High school diploma or GED is required.
• 2 years of customer service, call center, help desk, or tech support experience.
• Strong customer service and communication skills (written and verbal).
• Basic technical troubleshooting and computer skills.
• Proficient with typing, email communication, and Windows-based systems.

Responsibilities

• Serve as the first point of contact for external clients seeking technical support primarily via inbound phone channels.
• Deliver exceptional customer service, resolve technical issues, and document accurately in the ticketing system.
• Demonstrate basic troubleshooting and relationship management while multitasking and using knowledge bases.

Skills

Customer service

Communication skills

Basic troubleshooting

Typing

Windows proficiency

Multitasking

Documentation

Education

High school diploma or GED

Tools

Ticketing system

Job description

Creative Solutions Services, LLC is seeking a Service Desk Agent to provide frontline technical support to external clients, primarily via inbound phone channels. You will document issues in the ticketing system and strive for fast, accurate resolutions with a customer-first mindset.

The role requires strong communication, basic troubleshooting skills, and the ability to work the 10:30 AM - 7:00 PM MT shift.