Help Desk Technician - Level 1 IT Support (Hybrid)

ManpowerGroup; Madison (WI); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule

Mission-driven organization

Job summary

ManpowerGroup is seeking a Help Desk to join their Enterprise Service Desk team in Madison, WI. You will provide Level 1 IT support to end users for password and network access issues, and respond to calls and emails from state agency employees and citizens.

Join a dedicated support group that documents and tracks problems, identifies trends, and helps users access Wisconsin applications. Expect a hybrid work schedule with alternating onsite and remote weeks after training.

Qualifications

• At least 6 months of prior experience with customer service.
• At least 6 months of prior experience with basic IT troubleshooting.
• Call center experience (preferably in an IT setting) for at least 6 months.

Responsibilities

• Provide Level 1 IT support to end users for a variety of issues, including password and network access assistance.
• Respond to telephone calls, email, and personnel requests for technical support from state agency employees and citizens.
• Identify, research, and resolve reported IT technical issues using established guidelines and commonly used support procedures.
• Document, track, and monitor problems experienced with State of Wisconsin applications to support timely resolution and trend identification.
• Support access and use of State of Wisconsin applications by troubleshooting access-related and usage-related concerns.

Skills

Customer service

IT troubleshooting

Call center

Job description

ManpowerGroup is seeking a Help Desk to join their Enterprise Service Desk team in Madison, WI. You will provide Level 1 IT support to end users for password and network access issues, and respond to calls and emails from state agency employees and citizens.

Join a dedicated support group that documents and tracks problems, identifies trends, and helps users access Wisconsin applications. Expect a hybrid work schedule with alternating onsite and remote weeks after training.