IT Service Desk Specialist - End User Support

Silfex; Eaton (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Lam Benefits

Job summary

Silfex Inc., A Lam Research Company, is seeking an IT Service Desk technician to support our team across office and manufacturing environments. You will configure, install, and upgrade computers, manage tickets, and maintain hardware/software inventories.

Ideal candidates have an information systems associate degree (or 2+ years experience), strong communication, and proficiency with Windows, Active Directory, Office 365, and basic networking.

Qualifications

• An information system related Associate’s degree or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills.
• Proficiency in Windows 7–10, Active Directory, Print Management, Microsoft Office Suite, O365 E-mail, Skype, Cisco phones, and Access & SQL database software.
• Proficient in creating user accounts, software installation, and network troubleshooting.
• CompTIA A+ or equivalent certification preferred. ITIL Foundations Certification preferred.
• Ability to write instructions for internal publication and to train individuals and small groups on hardware/software.
• Ability to work effectively individually and in a team environment.
• Must pay close attention to details and conform to PPE and safety policies.

Responsibilities

• Diagnose/ triage/ resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Maintain an inventory of all equipment, hardware, software and supplies.
• Provide input on process improvement and documentation.
• Provide end user support in office and manufacturing environments.
• Provide coverage during on-call hours in a BOYD environment.
• Carry out special projects and other duties as assigned.

Skills

Communication skills

Customer service mindset

Attention to detail

Team collaboration

Education

Associate’s degree in information systems or related field

2+ years related experience

Tools

Active Directory

Print Management

Microsoft Office Suite

Office 365

Skype

Cisco phones

Access & SQL database software

Job description

Silfex Inc., A Lam Research Company, is seeking an IT Service Desk technician to support our team across office and manufacturing environments. You will configure, install, and upgrade computers, manage tickets, and maintain hardware/software inventories.

Ideal candidates have an information systems associate degree (or 2+ years experience), strong communication, and proficiency with Windows, Active Directory, Office 365, and basic networking.