IT Service Desk Specialist: AV & End-User Support

Hodgson Russ LLP

Buffalo (NY)

On-site

USD 53,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid Time Off

Pension plan

Job summary

Hodgson Russ LLP in Buffalo seeks a Service Desk Specialist to deliver responsive IT support to users across software, hardware, and mobile devices, including AV systems and video conferencing. The role requires an associate degree and two years' experience in a multi-office environment; familiarity with iManage, Litera, and Mimecast is preferred.

The firm offers competitive compensation and a broad benefits package.

Qualifications

Requires Associate's degree in computer science, IT, business administration, or related field.
Two years' full-time work experience in a multi-office, networked environment with multiple software packages and hardware devices.
Competence in MS Office and law firm-specific software (iManage, Litera, Mimecast).

Responsibilities

Provide responsive, high-quality IT support for software, systems, hardware, AV equipment, and mobile devices.
Document all support activities in accordance with procedures.
Support AV systems, video conferencing, and mobile device management; assist with meetings and events.