IT Service Desk Specialist (Buffalo, NY)

Hodgson Russ LLP; Buffalo (NY); On-site; USD 53,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid Time Off

Pension plan

Job summary

Hodgson Russ LLP in Buffalo seeks a Service Desk Specialist to deliver responsive IT support to users across software, hardware, and mobile devices, including AV systems and video conferencing. The role requires an associate degree and two years' experience in a multi-office environment; familiarity with iManage, Litera, and Mimecast is preferred.

The firm offers competitive compensation and a broad benefits package.

Qualifications

• Requires Associate's degree in computer science, IT, business administration, or related field.
• Two years' full-time work experience in a multi-office, networked environment with multiple software packages and hardware devices.
• Competence in MS Office and law firm-specific software (iManage, Litera, Mimecast).

Responsibilities

• Provide responsive, high-quality IT support for software, systems, hardware, AV equipment, and mobile devices.
• Document all support activities in accordance with procedures.
• Support AV systems, video conferencing, and mobile device management; assist with meetings and events.

Skills

IT support

Audio-visual systems

Video conferencing

Mobile device management

MS Office

Customer service

Technical troubleshooting

Education

Associate's degree in computer science / IT / business administration or related field

Tools

iManage

Litera

Mimecast

MS Office

Job description

Join our dynamic Information Technology team and play a key role in providing a high degree of customer service, technical expertise, and timeliness to the firm's users. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking an experienced Service Desk Specialist to join our busy Information Technology department resident in our Buffalo office. In this role, you will be responsible for:

• Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
• Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures.
• Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
• Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery.

To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications. Associate's degree in computer science, IT, business administration, or a related field with two years' full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.

Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $52,572 to $62,000. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.