IT Support Analyst

Berger Montague; Philadelphia (Philadelphia County); On-site; USD 48,000 - 68,000; Full time

Job summary

A legal services firm in Philadelphia is seeking an IT Support Analyst to provide advanced service desk support for over 150 users. The role includes troubleshooting the Firm's document management system, iManage, and managing device security and configuration via Microsoft In Tune. Ideal candidates should have experience in the legal industry and skills in Microsoft Windows, Teams, and Office applications.

Qualifications

• Experience in the law firm/legal industry is preferred.
• Proficiency in troubleshooting Microsoft Windows 10/11.
• iManage Cloud experience is desirable.
• Experience with Exchange Online and Microsoft Office applications.
• Knowledge of managing Conditional Access via In Tune is a plus.

Responsibilities

• Provide advanced service desk support for over 150 users.
• Troubleshoot and manage the Firm’s document management system, iManage.
• Manage device security and configuration via Microsoft In Tune.
• Configure and deploy laptops as needed.
• Administer Active Directory and Exchange Online.
• Exchange Online management: managing distribution groups, Office 365 groups, retention policies, and shared mailboxes access.
• Microsoft Teams: assigning and managing phone numbers for end users.
• Printer management: deploying printers, Windows Print server administration.
• Conference Room AV Support and Troubleshooting.
• Assist with projects as needed.

Skills

Law Firm/legal industry experience

Microsoft Windows 10/11 troubleshooting

iManage Cloud experience

Microsoft Teams

Microsoft Office Applications (Word, Excel, Outlook)

Active Directory

Exchange Online

Microsoft In Tune

Adobe Acrobat

Basic Cisco Meraki experience

Basic VMWare knowledge

Basic Nutanix AHV knowledge

Tools

iManage

Microsoft In Tune

Active Directory Tools

Office 365 Admin Center

Job description

Berger Montague PC is seeking an IT Support Analyst in our IT Department. This position entails advanced service desk support for over 150 users nationwide. The IT Support Analyst responds to help desk tickets and resolves them in a timely fashion. This position also includes troubleshooting and managing the Firm’s document management system, iManage, as well as managing device security and configuration via Microsoft In Tune.

ON-SITE REQUIREMENT

40 hours/3 days a week in office

RESPONSIBILITIES

• Laptop configuration and deployment
• iManage DMS troubleshooting and administration
• Managing Conditional Access Policies via Microsoft In Tune
• Deploying Software to endpoints via In Tune
• Active Directory management: including creating new users, managing security groups, managing OU’s
• Exchange Online management: including creating and managing distribution groups, creating, and managing Office 365 groups, applying retention policies, delegating access to shared mailboxes
• Microsoft Teams: assigning and managing phone numbers for end users
• Printer management: deploying new printers, adding, and sharing printers via a Windows Print server
• Conference Room AV Support and Troubleshooting
• Assist with projects as needed

SKILL REQUIREMENTS

• Law Firm/legal industry experience
• Microsoft Windows 10/11 troubleshooting
• iManage Cloud experience (iManage Help Desk Certification preferred)
• Microsoft Teams
• Microsoft Office Applications (Word, Excel, Outlook)
• Active Directory
• Exchange Online
• Microsoft In Tune
• Adobe Acrobat
• Basic Cisco Meraki experience
• Basic VMWare knowledge
• Basic Nutanix AHV knowledge (preferred not required)

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Legal Services