IT Service Desk Specialist - Buffalo | AV & Mobile Support

Hodgson Russ LLP; Buffalo (NY); On-site; USD 53,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long term disability

Flexible spending

401(k)

Paid Time Off

Pension plan

Job summary

Hodgson Russ LLP is seeking a Service Desk Specialist for the Buffalo office to deliver responsive IT support across software, hardware, AV, and mobile devices. You will resolve inquiries, document activities, and help maintain AV systems and conference technology in a law firm environment.

The role requires an associate's degree with at least two years of relevant experience, and familiarity with iManage, Litera, Mimecast, and MS Office.

Qualifications

• Associate's degree in computer science, IT, business administration, or a related field.
• Two years' full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.
• Experience with MS Office and law firm software such as iManage, Litera, and Mimecast.

Responsibilities

• Provide responsive, high-quality IT support for software, systems, hardware, AV equipment, and mobile devices.
• Document all support activities in accordance with procedures.
• Provide expert-level AV, video conferencing, and mobile device management support.

Skills

IT support

Customer service

AV systems

Video conferencing

Mobile device management

Education

Associate's degree in computer science / IT / business administration

Tools

MS Office

iManage

Litera

Mimecast

Job description

Hodgson Russ LLP is seeking a Service Desk Specialist for the Buffalo office to deliver responsive IT support across software, hardware, AV, and mobile devices. You will resolve inquiries, document activities, and help maintain AV systems and conference technology in a law firm environment.

The role requires an associate's degree with at least two years of relevant experience, and familiarity with iManage, Litera, Mimecast, and MS Office.