IT Service Desk Specialist

Hodgson Russ LLP; Buffalo (NY); On-site; USD 53,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long term disability

Flexible spending

401(k)

Paid Time Off

Pension plan

Job summary

Hodgson Russ LLP is seeking a Service Desk Specialist for the Buffalo office to deliver responsive IT support across software, hardware, AV, and mobile devices. You will resolve inquiries, document activities, and help maintain AV systems and conference technology in a law firm environment.

The role requires an associate's degree with at least two years of relevant experience, and familiarity with iManage, Litera, Mimecast, and MS Office.

Qualifications

• Associate's degree in computer science, IT, business administration, or a related field.
• Two years' full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.
• Experience with MS Office and law firm software such as iManage, Litera, and Mimecast.

Responsibilities

• Provide responsive, high-quality IT support for software, systems, hardware, AV equipment, and mobile devices.
• Document all support activities in accordance with procedures.
• Provide expert-level AV, video conferencing, and mobile device management support.

Skills

IT support

Customer service

AV systems

Video conferencing

Mobile device management

Education

Associate's degree in computer science / IT / business administration

Tools

MS Office

iManage

Litera

Mimecast

Job description

Join our dynamic Information Technology team and play a key role in providing a high degree of customer service, technical expertise, and timeliness to the firm's users. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking an experienced Service Desk Specialist to join our busy Information Technology department resident in our Buffalo office. In this role, you will be responsible for:

• Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
• Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures.
• Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
• Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery.

To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications. Associate's degree in computer science, IT, business administration, or a related field with two years' full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.

Hodgson Russ offers competitive compensation and a comprehensive benefit package, including

• medical
• dental
• vision
• life
• long term disability
• flexible spending
• 401(k)
• Paid Time Off
• pension plan
• and more

At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $52,572 to $62,000. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.