Tech Support & AV Specialist (End-User)

Morgan Lewis; New York (NY); On-site; USD 67,000 - 108,000; Full time

Job summary

Morgan Lewis is seeking an End-user Support professional in the New York office to handle hardware requests, troubleshoot and resolve issues, and assist with software pre-pilots and roll-outs.

You will log requests, escalate when needed, and provide timely status updates to management. The role includes audiovisual and video conferencing support and standard preventive maintenance of equipment.

Qualifications

• Associate’s degree in a related field and minimum one year experience in hardware and basic software support at a professional services organization or equivalent combination of experience and education.
• Strong customer service orientation, technical skills and interpersonal skills are required.
• Working knowledge of office productivity software, the Microsoft operating system, and/or audiovisual technologies.

Responsibilities

• Responds to end-user hardware requests and performs restorative actions to resolve problems.
• Properly logs all requests, issues and their resolutions.
• Properly escalates critical issues to other local-team members or to Firm IT for level-3 support.
• Researches and locates available tools and processes to identify and avert troublesome trends as they develop.
• Responds to situations where standard procedures failed with hardware installations or upgrades.
• Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs.
• Provides status reports to and communicates with the manager.
• Provides support for audiovisual and video conferencing systems and meetings.

Skills

Customer service

Technical skills

Interpersonal skills

Microsoft Windows

Audiovisual technologies

Education

Associate’s degree in related field

Job description

Morgan Lewis is seeking an End-user Support professional in the New York office to handle hardware requests, troubleshoot and resolve issues, and assist with software pre-pilots and roll-outs.

You will log requests, escalate when needed, and provide timely status updates to management. The role includes audiovisual and video conferencing support and standard preventive maintenance of equipment.