Technical Support/Service Desk Specialist

Rivkin Radler LLP; Uniondale (NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Rivkin Radler LLP in Uniondale, NY, seeks qualified candidates for a helpdesk/systems support role in a fast-paced legal environment. You will provide end-user technical support, manage hardware/software issues, and assist with deployment/imaging and user configurations.

The position is full-time with hybrid hours: 3 days in the Uniondale office and 2 days remote, Monday–Friday 9:00am–5:00pm. A minimum of 5 years in Windows 11/Office 365 is required; an IT degree or related certification is

Qualifications

• Minimum 5 years of experience with Windows 11/Office 365.
• Experience with legal applications, document management, or financial software is a plus.
• Excellent oral and written communication, organizational and interpersonal skills.

Responsibilities

• Provide end user technical support and respond to problems through resolution.
• Handle hardware and software support, onboarding/offboarding, and equipment moves.
• Assist with deployment/imaging and user configurations; set up audio/video in conference rooms.
• Participate in internal IT projects as assigned.

Skills

Helpdesk support

Technical support

Communication

Team player

Independent work

Education

Information technology degree or related certification(s)

Tools

Windows 11

Office 365

Imaging/deployment tools

Job description

Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.

Responsibilities include but not limited to:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Must be able to work as part of a team, as well as independently.
• Minimum of 5 years experience with Windows 11/Office 365.
• Familiarity or experience with legal applications, document management, financial applications,review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:

Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in Uniondale office
2 days a week remotely
Rotating On-Call Schedule

Congenial fast-paced environment, competitive salary and benefits

Job Type: Full-time

The annualized salary range for this position is $65,000 to $75,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.