IT Service Desk Pro — Windows, AD & SCCM

Applied Medical; Rancho Santa Margarita (CA); Sur place; USD 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Training and mentorship

On-campus wellness activities

Education reimbursement

401(k) with discretionary employer

Résumé du poste

Applied Medical seeks a Service Desk Technician to support company IT systems, software, and telecom services across a multi-building campus. You will troubleshoot, log, and resolve user issues, manage accounts, and provide clear guidance to end users in a fast-paced environment.

Ideal candidates bring 2+ years in desktop support, strong Windows, AD, SCCM, and Office skills, plus a customer-service mindset.

Qualifications

• Minimum of two years of experience in desktop support or help desk roles.
• Experience with Windows 10/11, Active Directory, SCCM, and MS Office.
• Strong troubleshooting of hardware, software, and network issues.
• Excellent verbal and written communication for remote support.
• Proven ability to deliver high-quality customer service in a fast-paced environment.

Responsabilités

• Provide technical support for computers, software, and telecom systems as part of the IT Service Desk.
• Respond to requests for assistance via phone and email in a call center environment, logging issues in the IT Service Management system.
• Troubleshoot and resolve problems with peripherals such as printers, scanners, copiers, and AV systems.
• Perform user account management tasks, including monitoring and administrative updates.
• Educate users on system functionality and best practices to reduce downtime.
• Collaborate with IT team to resolve complex issues and ensure timely resolution.
• Maintain documentation of support activities and follow procedures for compliance.

Connaissances

Windows 10/11

Active Directory

SCCM

Microsoft Office

Remote support tools

Customer service

Formation

Bachelor’s degree in Computer Information Systems/MIS/related field

Outils

SAP

Azure

ServiceNow

Office 365

Intune

BitLocker

Description du poste

Applied Medical seeks a Service Desk Technician to support company IT systems, software, and telecom services across a multi-building campus. You will troubleshoot, log, and resolve user issues, manage accounts, and provide clear guidance to end users in a fast-paced environment.

Ideal candidates bring 2+ years in desktop support, strong Windows, AD, SCCM, and Office skills, plus a customer-service mindset.