Service Desk Pro: Windows Imaging & End-User Support

Aquent; Milwaukee (WI); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Stipends for health premiums

Retirement plans with match

Flexible spending accounts

Résumé du poste

Aquent is seeking a Service Desk Associate to deliver professional technical solutions for PC hardware imaging and service requests. You will troubleshoot incidents, document knowledge articles, and collaborate with multiple teams to resolve complex problems.

The role is onsite five days a week with a focus on Windows environments and end-user computing. Ideal candidates will have 2+ years in a Service Desk/Help Desk setting, hands-on PC imaging experience, and proficiency with SCCM, ServiceNow,

Qualifications

• 2+ years’ experience in Service Desk/Help Desk environments.
• Hands-on experience with PC imaging and deployment tools.
• Strong communication and customer service skills.

Responsabilités

• Provide professional technical solutions for PC hardware imaging and service requests.
• Troubleshoot incidents and document knowledge articles to improve service quality.
• Support Windows 11 and future Windows releases on desktops and peripherals.

Connaissances

Service Desk experience

End-user support

Customer service

Windows 11 support

Formation

Associate or Bachelor’s degree

Technical training

Outils

SCCM

Windows PE imaging

ServiceNow

Citrix

Bomgar

Office 365

AWS Connect

Active Directory

Description du poste

Aquent is seeking a Service Desk Associate to deliver professional technical solutions for PC hardware imaging and service requests. You will troubleshoot incidents, document knowledge articles, and collaborate with multiple teams to resolve complex problems.

The role is onsite five days a week with a focus on Windows environments and end-user computing. Ideal candidates will have 2+ years in a Service Desk/Help Desk setting, hands-on PC imaging experience, and proficiency with SCCM, ServiceNow,