Advanced Service Desk Technician - Windows, AD & 365 Expert

Poulos-; Overland Park (KS); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Pape-Dawson Engineers is seeking a Service Desk Technician II to provide advanced technical support to employees across the organization, resolving escalated incidents, managing user accounts, and maintaining reliable access to key business applications.

You will work with IT teams and vendors, document work in the service management system, and communicate clearly on issue status and next steps while contributing to process improvements.

Qualifications

• Must have 4+ years of experience in a service desk, desktop support, or technical support role.
• Experience supporting Windows 11, Microsoft 365, and common business applications.
• Practical experience administering Active Directory, including user and group management, password resets, and account troubleshooting.

Responsabilités

• Provide Tier 1 and Tier 2 support for hardware, software, Windows, Microsoft 365, network connectivity, and business applications.
• Troubleshoot and resolve escalated incidents involving desktops, laptops, printers, mobile devices, and peripherals.
• Administer Active Directory accounts and objects, including creating and disabling accounts, managing groups, unlocking accounts, and resetting passwords.
• Assist with organizational units, Group Policy, and other account or policy issues; escalate complex changes when appropriate.
• Perform routine Windows Server support, including checking services and event logs, monitoring server health, and assisting with patching and maintenance.
• Support file and print services, including shared folders, access permissions, and printer connectivity.

Connaissances

Windows 11

Microsoft 365

Active Directory

DNS

DHCP

Customer service

Ticketing system

Communication

Time management

Formation

Associate degree in IT or related field

Description du poste

Pape-Dawson Engineers is seeking a Service Desk Technician II to provide advanced technical support to employees across the organization, resolving escalated incidents, managing user accounts, and maintaining reliable access to key business applications.

You will work with IT teams and vendors, document work in the service management system, and communicate clearly on issue status and next steps while contributing to process improvements.