IT Help Desk Leader: Drive Service Excellence

Jobgether; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Opportunities for professional growth

Collaborative and inclusive workplace culture

Job summary

A technology services provider is seeking a proactive Help Desk Manager in the United States to lead an IT support team. Responsibilities include managing help desk staff, responding to escalated issues, and implementing service quality best practices. The ideal candidate has a Bachelor's degree in Computer Science and at least three years of IT experience. This position offers a competitive salary and a flexible work environment.

Qualifications

• Minimum of three years' experience in an IT or help desk environment.
• Solid technical background supporting end users and IT systems.
• Ability to analyze processes, identify improvement opportunities.

Responsibilities

• Manage the help desk system and supervise staff for efficient resolution.
• Respond to escalated and high-priority technical support requests.
• Set and uphold high customer service standards.

Skills

Leadership

Organizational skills

Technical support

Customer service

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Avaya

NEC remote systems

Job description

A technology services provider is seeking a proactive Help Desk Manager in the United States to lead an IT support team. Responsibilities include managing help desk staff, responding to escalated issues, and implementing service quality best practices. The ideal candidate has a Bachelor's degree in Computer Science and at least three years of IT experience. This position offers a competitive salary and a flexible work environment.