IT Service Desk & Operations Leader

Cambia Health Solutions; Vancouver (WA); Hybrid; USD 129,000 - 211,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Parental leave

Wellness programs

Remote work options

Parking

Job summary

Cambia Health Solutions in Washington state is seeking a Manager, Service Desk for a hybrid role (3 days in office). You will lead the IT Support Center, set priorities, and ensure efficient delivery of services across the organization.

Responsibilities include managing complex projects, budgeting, disaster recovery readiness, and cross-team collaboration to improve service quality and align with ITIL practices. Competitive pay and comprehensive benefits offered.

Qualifications

• Bachelor's degree in Information Systems, Computer Science or Business with at least five years of related experience; in lieu of degree, eight years of IS experience plus four years in leadership.
• Six years combined technology/Help Desk experience, including four years in leadership.

Responsibilities

• Responsible for the efficient and effective execution of all IT support processes.
• Manage complex projects, provide detailed analysis, and forecast resources to complete projects within scope, timeline and budget.
• Lead SWAT Team efforts during outages and disaster recovery, and advise on business continuance improvements.
• Contributes to the ongoing strategy and operations of the IT Infrastructure Organization.
• Coordinate with DTS and other IT groups to implement ITIL processes (Change, Configuration, Problem, Incident) to meet SLAs.

Skills

NOC operations

IT security

Windows OS

Outlook

Security administration

Problem management

Leadership

Project management

Communication

Budgeting

Negotiation

Customer service

Vendor management

Disaster recovery

Education

Bachelor's degree in Information Systems, Computer Science or Business

Eight years of IS experience in lieu of degree with four years in leadership

Job description

Cambia Health Solutions in Washington state is seeking a Manager, Service Desk for a hybrid role (3 days in office). You will lead the IT Support Center, set priorities, and ensure efficient delivery of services across the organization.

Responsibilities include managing complex projects, budgeting, disaster recovery readiness, and cross-team collaboration to improve service quality and align with ITIL practices. Competitive pay and comprehensive benefits offered.