Help Desk Manager - Lead Desktop Support & IT Ops

firstPRO, Inc; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading staffing firm is now accepting resumes for a Helpdesk Manager in Boston, MA. This role requires overseeing the day-to-day operations of the Desktop Support team, ensuring reliability of end-user technologies, and driving operational excellence. The ideal candidate should have experience in team leadership, customer service excellence, and technical troubleshooting. Join us to foster a culture of accountability and collaboration in a fast-paced environment.

Qualifications

• Experience managing a team of Desktop Support Technicians.
• Proven ability to drive customer service excellence.
• Knowledge of hardware lifecycle management.

Responsibilities

• Supervise and support a team of Desktop Support Technicians.
• Oversee daily onsite support operations and manage incident resolution.
• Coordinate major deployments and device refreshes.

Skills

Team leadership

Customer service excellence

Technical troubleshooting

Tools

ServiceNow

Job description

A leading staffing firm is now accepting resumes for a Helpdesk Manager in Boston, MA. This role requires overseeing the day-to-day operations of the Desktop Support team, ensuring reliability of end-user technologies, and driving operational excellence. The ideal candidate should have experience in team leadership, customer service excellence, and technical troubleshooting. Join us to foster a culture of accountability and collaboration in a fast-paced environment.