IT Service Desk Intern: Hands-On Tech Support

RSM US LLP; Inwood (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

RSM US LLP in the United States seeks a Managed IT Service (MTS) Desk Intern within its Technology Consulting group to gain exposure to infrastructure engineering, design and business engagements.

You will work directly with seasoned consultants and provide remote technical support to external managed service clients, building your IT career in a fast-paced, team-oriented environment.

Strong customer service, a desire to learn, and the ability to travel up to 25% are essential for success.

Qualifications

• Pursuing a Bachelor’s degree in MIS/CS or IT-related concentration.
• Strong customer service mindset and clear communication.
• Attention to detail and ability to work under pressure.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Support workstations, servers, and network-related issues.
• Perform systems administration for Office 365 and Windows environments across clients.
• Document issues clearly and escalate when needed.
• Travel to client locations up to 25%.

Skills

Customer service

Attention to detail

Communication skills

Team player

Technical curiosity

Education

Bachelor's in MIS/CS or IT

Tools

Office 365

Windows Server

Azure AD

SharePoint

VPN/Cisco firewall basics

Job description

RSM US LLP in the United States seeks a Managed IT Service (MTS) Desk Intern within its Technology Consulting group to gain exposure to infrastructure engineering, design and business engagements.

You will work directly with seasoned consultants and provide remote technical support to external managed service clients, building your IT career in a fast-paced, team-oriented environment.

Strong customer service, a desire to learn, and the ability to travel up to 25% are essential for success.