Managed IT Services Service Desk Consulting Intern - Summer 2027

RSM US LLP; Peoria (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Total rewards package

Job summary

RSM US LLP seeks a MTS Desk Intern in the Technology Consulting group to provide remote technical support for external managed service clients. You will work with seasoned consultants on diverse engagements, developing hands-on IT career experience across infrastructure, engineering, design, and business domains.

The role emphasizes strong technical ability, customer service, and a desire to learn in a fast-paced, team-oriented environment.

Qualifications

• Pursuing a Bachelor's degree in MIS, CS or related IT field and strong academic record.
• Strong customer service and communication skills are required.
• Technical curiosity and willingness to learn in a fast-paced environment.
• Experience with Office 365 workloads like Email/SharePoint is preferred.
• Familiarity with network/security gear (Firewalls) is a plus.

Responsibilities

• Provide remote phone and email technical support for end-users.
• Troubleshoot workstations, servers, and network issues.
• Perform systems administration for Office 365 and Windows environments.
• Document issues and resolutions in the ticketing system.
• Escalate issues properly and communicate with clients until resolved.

Skills

Tech-savvy

Customer service

MS Office Proficiency

Windows & Mac knowledge

Communication skills

Travel up to 25%

Education

Bachelor's degree in MIS/CS/IT-related concentration

Pursuing or completed degree

Tools

Office 365

SharePoint

VMware ESX

VPN

Cisco/SonicWALL/Meraki

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.

A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.

Job Duties and Responsibilities:

• Provide phone and email technical support for end-users to resolve any hardware or software issues


• Support and troubleshoot workstations, servers and network related issues


• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients


• Adaptability to changing processes and technology


• Works well within team interactions


• Monitor and troubleshoot client backups


• Escalate client issues through the proper channels


• Manage cases according to defined case impact and priority


• Maintain client security standards and confidentiality of information


• Clearly document support issues and all resolution steps in RSM's ticketing system


• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption


• Update cases and communicate with clients as required until issue is closed

Basic Qualifications:

• A passion for technology and a desire to learn


• Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.


• A minimum 3.0 GPA is preferred


• Excellent customer service skills


• Focused on attention to detail


• Maintains a reasonable capacity level for stress tolerance


• Knowledge of Microsoft Office, including Word, Excel and Visio


• Knowledge of Apple and Windows-based software/hardware


• Excellent written and verbal communication, problem solving and analytical skills.


• Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.


• Ability to travel up to 25%

Preferred Qualifications:

• Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration.


• Experience with Office 365 and associated workloads including Email and SharePoint


• Experience with firewalls, such as Cisco, SonicWALL and Meraki


• Experience with VMWare ESX hosts and vSphere Client for administration


• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.


• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN


• Experience with enterprise mobile devices

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one dayrequest or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $29 - $35 per hour