Entry Level Help Desk Analyst

Frontline Managed Services; Creve Coeur (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Pay $15.00 per hour

$1,000 Sign-On BONUS

401(k) Matching

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk Member to be the first point of contact for clients with technical issues, diagnosing problems and performing initial research using remote tools. You'll guide users via phone, email, and chat while creating and updating tickets for efficient follow-up.

The role requires a high school diploma or equivalent, strong communication, and teamwork in a fast-paced environment. Competitive pay, benefits, and a $1,000 sign-on bonus are offered.

Qualifications

• Must have clear, professional communication and accurate typing.
• Ability to collaborate effectively in a team and work well under pressure.
• Strong initiative and ability to manage priorities in a fast-paced environment.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles or escalation as needed.
• Leverage screen-sharing and remote-control tools to validate and assess reported problems.
• Create and update tickets with clear, complete, and detailed information for follow-up by Support Desk or downstream teams.

Skills

Strong communication

Accurate typing

Team player

Multitasking

Critical thinking

Education

High school diploma or equivalent

Job description

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

What You’ll Do

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.

What You Bring

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

• Pay: $15.00 per hour
• MUST be able to start on 09/14/26
• Expected hours: 37.5 per week
• Schedule: 8-hour shift. The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs.
• $1,000 Sign-On BONUS
• 401(k) Matching
• Health insurance
• Health savings account
• Paid Time off
• Referral program
• Vision insurance

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”