IT Service Desk Coordinator & L1 Technician

NerdsToGo of Chicago Downtown, IL; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A technology services company in Chicago is searching for a full-time Service Coordinator / Level 1 Technician. In this hybrid role, you will manage the service board, triaging tickets and providing first-touch technical support. The ideal candidate should have at least 2 years of IT support experience, exceptional organizational and communication skills, and familiarity with ticketing systems. The position offers various benefits including health insurance and a performance-based bonus.

Qualifications

• 2+ years of experience in IT support, help desk, or a service coordination role.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel).
• Valid driver's license and clean driving record.

Responsibilities

• Manage the service board, triaging incoming tickets and assigning work.
• Serve as the main point of contact for client inquiries.
• Monitor ticket aging and ensure proper documentation.
• Provide first-touch technical support for common issues.

Skills

IT support experience

Organizational skills

Communication skills

Ticketing systems familiarity

Windows and Mac OS troubleshooting

Microsoft 365 proficiency

Education

Associate's degree or higher in a technology-related field

Tools

ConnectWise Manage

Job description

A technology services company in Chicago is searching for a full-time Service Coordinator / Level 1 Technician. In this hybrid role, you will manage the service board, triaging tickets and providing first-touch technical support. The ideal candidate should have at least 2 years of IT support experience, exceptional organizational and communication skills, and familiarity with ticketing systems. The position offers various benefits including health insurance and a performance-based bonus.