Service Desk Coordinator

ADP, Inc.; Tinley Park (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

ADP, Inc. in Tinley Park, IL seeks a Service Desk Coordinator to deliver Level 1–2 IT support, serving as a primary contact for end users in a fast-paced environment.

You will troubleshoot hardware, Windows OS, Microsoft 365, and SaaS apps, manage access for Microsoft, GSuite, and EHR systems, and collaborate with the desk to meet response goals across all shifts. This 24/7 operation requires flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays as

Qualifications

• Associate's degree or equivalent IT support experience.
• 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware.
• Experience with remote support tools, Active Directory, and Microsoft 365.

Responsibilities

• Respond to and resolve service desk tickets via phone, email, and remote support.
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices.
• Access management for Microsoft, GSuite, and Electronic Health Record Applications.
• Escalate issues as needed and keep users informed throughout resolution.
• Collaborate with the service desk team to meet response and resolution goals.

Skills

Windows OS

Microsoft Office

End-user hardware

Remote support tools

Active Directory

Microsoft 365

Communication skills

Customer-focused

Multitasking

Education

Associate's degree or equivalent IT support experience

Tools

Active Directory

Microsoft 365

Electronic Health Record Applications

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Coordinator

Full Time Tinley Park, IL, US

3 days ago Requisition ID: 1007

Salary Range: $50,000.00 To $60,000.00 Annually

Job Summary

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft-based systems while delivering excellent customer service in a fast-paced support environment.

What You'll Do

• Respond to and resolve service desk tickets via phone, email, and remote support
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
• Access management for Microsoft, GSuite, and Electronic Health Record Applications
• Escalate issues as needed and keep users informed throughout resolution
• Collaborate with the service desk team to meet response and resolution goals

What We're Looking For

• Associate's degree or equivalent IT support experience
• 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware
• Experience with remote support tools, Active Directory, and Microsoft 365
• Strong communication skills and a customer-first mindset
• Ability to multitask in a service-oriented environment
• CompTIA or Microsoft Industry Certifications a plus

Why Join Us

• Be part of a collaborative service desk team
• Opportunities for ongoing learning, training, and skill development
• Make a direct impact by helping users stay productive

Job Summary

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft-based systems while delivering excellent customer service in a fast-paced support environment.

What You'll Do

• Respond to and resolve service desk tickets via phone, email, and remote support
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
• Access management for Microsoft, GSuite, and Electronic Health Record Applications
• Escalate issues as needed and keep users informed throughout resolution
• Collaborate with the service desk team to meet response and resolution goals

What We're Looking For

• Associate's degree or equivalent IT support experience
• 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware
• Experience with remote support tools, Active Directory, and Microsoft 365
• Strong communication skills and a customer-first mindset
• Ability to multitask in a service-oriented environment
• CompTIA or Microsoft Industry Certifications a plus

Why Join Us

• Be part of a collaborative service desk team
• Gain hands-on experience supporting diverse technologies
• Opportunities for ongoing learning, training, and skill development
• Make a direct impact by helping users stay productive

This is a 24/7 operation, and this position requires flexibility to work any shift, including days, evenings, overnights, weekends, and holidays, based on business and operational needs. Candidates must be willing and able to work a variety of schedules and may be required to adjust their schedule as operational needs change.
Applicants must be available for all shifts and cannot be limited to a specific shift.