IT Help Desk Dispatcher & Service Coordinator

NerdsToGo Bellevue WA; Chicago (IL); Hybrid; USD 30,307 - 37,195; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

NerdsToGo is seeking a full-time Service Coordinator / Level 1 Technician in a hybrid role. You will manage the service board, triage tickets, assign work to technicians, and provide first-touch technical support for basic issues. Strong organization and client communication are essential to keep the team running smoothly.

You’ll also handle scheduling, logging tickets, and maintaining SLA adherence while delivering clear client updates and documentation throughout the resolution process.

Qualifications

• 2+ years IT support, help desk, or coordination role.
• Strong organizational skills to manage multiple priorities.
• Excellent verbal and written communication—you’ll be the voice of the company.
• Familiarity with ticketing systems (ConnectWise Manage a strong plus).
• Knowledge of Windows and Mac OS troubleshooting fundamentals.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel).

Responsibilities

• Own the service board: triage, prioritize, assign tickets and manage SLA risks.
• Serve as primary contact for client calls, emails, and portal submissions.
• Categorize tickets by type, tier, and urgency; route to appropriate technician.
• Monitor ticket aging and follow up to maintain accountability.
• End-of-day board review with notes, time entries, and status updates.

Skills

IT support

Organizational skills

Communication

ConnectWise Manage

Windows troubleshooting

Mac troubleshooting

Microsoft 365

Driver's license

Education

Associate's degree or higher in tech field

A+, Network+ or certifications

Tools

ConnectWise Manage

MSPBots

Job description

NerdsToGo is seeking a full-time Service Coordinator / Level 1 Technician in a hybrid role. You will manage the service board, triage tickets, assign work to technicians, and provide first-touch technical support for basic issues. Strong organization and client communication are essential to keep the team running smoothly.

You’ll also handle scheduling, logging tickets, and maintaining SLA adherence while delivering clear client updates and documentation throughout the resolution process.