IT Service Desk Associate I

Keck Medicine of USC; Los Angeles (CA); On-site; USD 34,440 - 54,676; Full time

Job summary

A leading healthcare institution is seeking a Service Agent I to provide IT support to users at its hospitals and clinic locations. The role involves addressing issues with clinical applications, operating systems, and networks. Candidates should possess strong communication skills and have 3 years of IT experience, ideally with a background in desktop or service desk support. This is a full-time position offering competitive hourly pay and requires interaction with users to resolve technical problems effectively.

Qualifications

• 3 years IT experience required.
• 2 years in Desktop and/or Service Desk Support.
• Capacity to quickly diagnose and resolve issues.

Responsibilities

• Act as point of contact for IT issues.
• Interview users to gather information.
• Create and update tickets via the ticketing system.
• Provide user account provisioning services.
• Assist with the installation of PCs and software.

Skills

Excellent customer service

Written and verbal communication skills

Ability to triage, track, and monitor ticket progress

Ability to learn quickly

Team collaboration

Education

High school diploma or equivalent

Associate’s degree in a related field

Tools

Active Directory

Footprints ticketing system

System Center Configuration Management (SCCM)

GoToAssist

Job description

A leading healthcare institution is seeking a Service Agent I to provide IT support to users at its hospitals and clinic locations. The role involves addressing issues with clinical applications, operating systems, and networks. Candidates should possess strong communication skills and have 3 years of IT experience, ideally with a background in desktop or service desk support. This is a full-time position offering competitive hourly pay and requires interaction with users to resolve technical problems effectively.