Healthcare IT Help Desk Specialist

Infor; Marshall (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare technology provider is seeking a technical support professional to provide first line IT support to employees and patients. The ideal candidate will have an Associate degree in Information Technology and experience in Help Desk or customer service roles. Responsibilities include managing technical requests, documenting calls, and improving customer service processes. This position is located in Michigan.

Qualifications

• 1 year of Help Desk or customer service experience.
• Ability to learn in a continuously changing environment.

Responsibilities

• Provide first line technical support for employees and patients.
• Document and track calls using ticket tracking system.
• Manage account creation and removal in systems.
• Improve processes and customer service.

Skills

Microsoft Windows

Office Suite

User account administration

Active Directory

Interpersonal communication

Customer service

Diagnostic and troubleshooting skills

Education

Associate degree in Information Technology

Job description

A healthcare technology provider is seeking a technical support professional to provide first line IT support to employees and patients. The ideal candidate will have an Associate degree in Information Technology and experience in Help Desk or customer service roles. Responsibilities include managing technical requests, documenting calls, and improving customer service processes. This position is located in Michigan.