Healthcare IT Service Desk Pro — 24/7 Support

Agile Resources, Inc.; Malvern (Chester County); In loco; USD 15.000 - 25.000; Tempo pieno

Descrizione del lavoro

Agile Resources, Inc. is seeking an IT Service Desk Support Specialist to be the first line of defense for clinical and desktop applications in a 24/7 healthcare ecosystem.

You will troubleshoot incidents via phone, chat, and tickets, partnering with engineering to minimize downtime and ensure patient-focused service. The role requires 6+ months of IT support experience, a relevant associate degree, strong Microsoft product knowledge, and excellent customer service with a private home office

Competenze

• Associate's degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications).
• 6+ months of IT support experience, preferably in high-volume contact center, help desk, or healthcare.
• Demonstrated ability to troubleshoot Microsoft products, hardware, and clinical/healthcare applications.
• Superior customer service and communication skills with confidentiality and user satisfaction.

Mansioni

• Diagnose and resolve IT support incidents at first contact using proactive questioning and remote tools.
• Support clinical and desktop applications, hardware, printers, and network connectivity across multi-channel platforms.
• Document troubleshooting steps, known issues, and solutions in the knowledge base for team alignment.
• Escalate complex issues to specialized teams while owning the customer experience.

Conoscenze

IT support

Customer service

Communication

Problem solving

Formazione

Associate's degree in Computer Science or related field

Strumenti

Microsoft products

Hardware

Printers

Network connectivity

Descrizione del lavoro

Agile Resources, Inc. is seeking an IT Service Desk Support Specialist to be the first line of defense for clinical and desktop applications in a 24/7 healthcare ecosystem.

You will troubleshoot incidents via phone, chat, and tickets, partnering with engineering to minimize downtime and ensure patient-focused service. The role requires 6+ months of IT support experience, a relevant associate degree, strong Microsoft product knowledge, and excellent customer service with a private home office