IT Service Desk Agent I: End-User Tech Support

Keck Medicine of USC; Los Angeles (CA); On-site; USD 34,440 - 54,676; Full time

Job summary

Keck Medicine of USC is seeking a Service Desk Agent I to support the end user community across hospitals and clinic locations. In this role, you will assist users with issues related to clinical applications, hardware, and network connectivity.

Ideal candidates will possess strong customer service skills, IT support experience, and the ability to work independently and collaboratively. The hourly rate ranges from $25.00 to $39.69.

Qualifications

• 3 years of IT experience required.
• 2 years of experience in Desktop and/or Service Desk Support.
• Ability to triage, track, and monitor ticket progress per required SLA.

Responsibilities

• Act as point of contact for all IT related issues.
• Quickly analyze, diagnose, and resolve user support issues.
• Create and update tickets via Footprints ticketing system.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Technical troubleshooting

Teamwork

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Active Directory

Footprints ticketing system

System Center Configuration Management (SCCM)

Microsoft application suite

GoToAssist

Job description

Keck Medicine of USC is seeking a Service Desk Agent I to support the end user community across hospitals and clinic locations. In this role, you will assist users with issues related to clinical applications, hardware, and network connectivity.

Ideal candidates will possess strong customer service skills, IT support experience, and the ability to work independently and collaboratively. The hourly rate ranges from $25.00 to $39.69.