IT Service Desk Associate - Entry Level (DC Onsite)

Leidos Inc; Washington (District of Columbia); On-site; USD 32,000 - 58,000; Full time

Job summary

Leidos Inc. is seeking an IT Customer Support Junior Associate to be onsite at our headquarters in Washington, D.C. The role involves helping federal customers by troubleshooting issues, opening tickets, and escalating where needed.

You will work as part of a team and provide timely follow-up on incidents. The position requires a High School diploma with 1+ year of professional experience, familiarity with Microsoft Office, and a strong customer-service orientation.

Qualifications

• High School diploma and at least 1 year professional experience.
• Proficiency with Microsoft Office Suite.
• Excellent customer service, communication, and organizational skills.
• Willing to obtain and maintain a Public Trust security clearance.
• US Citizenship required.

Responsibilities

• Greet customers via phone, ascertain issue, resolve or open tickets, escalate as needed.
• Work as part of a team located in Washing DC.
• Provide walk-up support for common issues and document actions for tracking.
• Identify functional area of the problem (hardware, software, telecom).
• Document status updates and communicate to stakeholders.
• Follow up with users until issue resolution.
• Record calls in the ticketing system with clear work notes.
• Support day‑to‑day objectives and implement new processes.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

Education

High School diploma

Associates degree or equivalent in Information Technology

Public Trust security clearance

US Citizenship

Tools

Microsoft Office

ServiceNow

Job description

Leidos Inc. is seeking an IT Customer Support Junior Associate to be onsite at our headquarters in Washington, D.C. The role involves helping federal customers by troubleshooting issues, opening tickets, and escalating where needed.

You will work as part of a team and provide timely follow-up on incidents. The position requires a High School diploma with 1+ year of professional experience, familiarity with Microsoft Office, and a strong customer-service orientation.