Junior Service Desk Technician

Via Logic LLC; Washington (District of Columbia); On-site; USD 32,000 - 58,000; Full time

Job summary

Leidos in Washington, DC seeks an IT Customer Support Junior Associate to provide on-site helpdesk support for a federal customer. You will troubleshoot issues, open and escalate tickets, and document actions for tracking in a ticketing system.

The role emphasizes strong customer service and clear communication in a fast-paced environment. You will work as part of a team in Washing DC, deliver walk-up and phone support, and determine problem areas (hardware, software, telecom) to route to the

Qualifications

• High School diploma and a minimum of 1 year professional experience.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, organizational skills.
• Strong desire to pursue a career in Information Technology.
• Must be able to obtain and maintain a Public Trust security clearance prior to start.
• Must have a US Citizenship.

Responsibilities

• Greet customers via phone, ascertain issue, resolve if possible, open tickets, escalate as needed.
• Work as part of a team on-site in Washington, DC.
• Understand IT concepts and procedures in a Service Desk environment.
• Provide walk-up support and document actions for tracking.
• Support end users with strong customer service and effective communication.
• Identify problem areas (hardware, software, telecom) and route to correct team.
• Document status updates and communicate with stakeholders.
• Follow up with users until problem resolution is achieved.
• Record calls in the ticketing system with clear work notes.

Skills

Customer service

Communication

Organizational skills

Education

High School diploma

Associates degree or equivalent in IT

Tools

ServiceNow

Microsoft Office

ITIL

HDI

CompTIA

Microsoft Azure

Job description

Looking for an exciting new step in your IT career?

Leidos has an exciting IT Customer Support Junior Associate opportunity working onsite at our customer’s headquarters located in Washington, D.C.

A highly motivated information professional who is interested in pursuing a career in Information Technology. This individual delivers excellent service to our federal customer by troubleshooting technical issues, resolving tickets promptly, and documenting incidents that require escalation.

Primary Responsibilities:

• After an initial acclimation period, you will be responsible for greeting our customers via phone calls, ascertain the nature of the call, resolve issues where possible, open tickets via a ticketing system, and elevate to the appropriate work groups, when necessary.
• This position is a “hands-on” position working as part of a team located in Washing DC.
• Knowledge of commonly-used IT concepts, practices, and procedures within a Service Desk environment.
• Provide walk-up support for common issues; elevate complex cases to the correct team and document actions for tracking.
• Ability to effectively support end users with great customer service.
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications.
• Document status updates and communicate to necessary parties.
• Provide follow-up to the user on the status of the problem until resolution.
• Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs.

• Works to achieve day-to-day objectives consisting of typically routine tasks with minimal direction/supervision as well as implementation of new processes and support.
• Resolves routine problems and issues, with clearly prescribed solutions.

Basic Qualifications:

• High School diploma and a minimum of 1 year professional experience.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, organizational skills.
• Strong desire to pursue a career in Information Technology.
• Must be able to obtain and maintain a Public Trust security clearance prior to start.
• Must have a US Citizenship.

Preferred Qualifications:

• Associates degree or equivalent in Information and Technology, computer science or a related field.
• One Relevant certification (e.g., , ITIL, HDI, ServiceNow, , CompTIA, Microsoft Azure, etc.,)
• Customer service background.
• Familiarity with ServiceNow.

Rate $40K-$50K

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

September 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.