IT Service Desk Associate – Onsite DC

Leidos; Washington (District of Columbia); On-site; USD 32,000 - 58,000; Full time

Job summary

Leidos is seeking an IT Customer Support Junior Associate to join onsite at our Washington, D.C. headquarters. You will greet customers by phone, triage issues, open tickets, and escalate when needed, delivering reliable service to a federal customer.

You will work in a team, handle walk‑up support, document actions, and provide follow‑up until resolution, with basic IT knowledge and a drive to grow in information technology.

Qualifications

• High School diploma or equivalent; 1 year of professional experience preferred.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, and organizational skills.
• Strong desire to pursue a career in Information Technology.
• Ability to obtain and maintain a Public Trust security clearance; US citizenship required.

Responsibilities

• Greet customers by phone, ascertain issue nature, resolve where possible, and open tickets.
• Escalate to appropriate work groups as needed and document actions for tracking.
• Provide walk‑up support for common issues and document steps for others.
• Support end users with strong customer service and determine problem area (hardware, software, telecom).
• Document status updates and follow up with users until resolution.

Skills

Customer service

Communication

Problem solving

Teamwork

IT career interest

Education

High School diploma

Tools

ServiceNow

ITIL

CompTIA

Microsoft Azure

Job description

Leidos is seeking an IT Customer Support Junior Associate to join onsite at our Washington, D.C. headquarters. You will greet customers by phone, triage issues, open tickets, and escalate when needed, delivering reliable service to a federal customer.

You will work in a team, handle walk‑up support, document actions, and provide follow‑up until resolution, with basic IT knowledge and a drive to grow in information technology.