IT Service Desk Analyst | Clearance & IAT II Certified

Omniscius Consulting; Arlington (VA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Omniscius Consulting seeks a Service Desk Analyst to deliver IT support for a client based in the Arlington, VA area. You will handle technical issues via phone, email, and chat, install and troubleshoot hardware and software, and log all requests in the ticketing system.

A DoD Secret Clearance and IAT level II certification are required; a strong customer service mindset is essential. Ideal candidates have 2 5 years of IT support experience and excellent problem-solving skills, with the ability

Qualifications

• 25 years of IT support experience.
• Active DoD Secret Clearance required.
• IAT level II certification in ACTIVE status (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP).

Responsabilités

• Resolve technical issues through multiple communication channels.
• Install, maintain, and troubleshoot IT hardware and software.
• Document and manage customer requests using ticketing systems.
• Provide exceptional customer service and technical support.

Connaissances

Troubleshooting

Customer Service

Communication

Formation

Bachelors Degree or equivalent

Outils

Ticketing Systems

Description du poste

Omniscius Consulting seeks a Service Desk Analyst to deliver IT support for a client based in the Arlington, VA area. You will handle technical issues via phone, email, and chat, install and troubleshoot hardware and software, and log all requests in the ticketing system.

A DoD Secret Clearance and IAT level II certification are required; a strong customer service mindset is essential. Ideal candidates have 2 5 years of IT support experience and excellent problem-solving skills, with the ability