Service Desk Analyst

Omniscius Consulting; Arlington (VA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Omniscius Consulting seeks a Service Desk Analyst to deliver IT support for a client based in the Arlington, VA area. You will handle technical issues via phone, email, and chat, install and troubleshoot hardware and software, and log all requests in the ticketing system.

A DoD Secret Clearance and IAT level II certification are required; a strong customer service mindset is essential. Ideal candidates have 2 5 years of IT support experience and excellent problem-solving skills, with the ability

Formación

• 25 years of IT support experience.
• Active DoD Secret Clearance required.
• IAT level II certification in ACTIVE status (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP).

Responsabilidades

• Resolve technical issues through multiple communication channels.
• Install, maintain, and troubleshoot IT hardware and software.
• Document and manage customer requests using ticketing systems.
• Provide exceptional customer service and technical support.

Conocimientos

Troubleshooting

Customer Service

Communication

Educación

Bachelors Degree or equivalent

Herramientas

Ticketing Systems

Descripción del empleo

Our client is seeking Service Desk Analysts to provide IT support for a client.

Responsibilities:

• Resolve technical issues through various communication channels.
• Install, maintain, and troubleshoot IT hardware and software.
• Document and manage customer requests using ticketing systems.
• Provide exceptional customer service and technical support.

Qualifications:

• Bachelor’s Degree or equivalent.
• 2-5 years of IT support experience.
• Strong troubleshooting, problem-solving, and customer service skills.
• Active DoD Secret Clearance.
• When joining, you must possess an IAT level II certification in ACTIVE status:
  • CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP