IT Service Desk Analyst

Modis; Erie (Erie County); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

commuter benefits

EAP program

Job summary

Akkodis is seeking an IT Service Desk Analyst in Erie, PA. Requires an Associate degree in Business, MIS, CIS, or related field. You will provide technical support across hardware, software, and Microsoft 365 in a state-of-the-art call center.

Rate range is $17–$18/hr, negotiable based on experience, education, and location. Two years of related experience and strong communication skills are required.

Qualifications

• Associates degree required.
• Minimum two years related experience.
• Customer Service experience.
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems.

Responsibilities

• Act as the central single point of contact between an organization's users and its IT department.
• Troubleshoot and resolve desktop, laptop, mobile device, OS (Windows, macOS), printer, network connectivity, and Microsoft 365 issues via phone, email, chat, or remote sessions.
• Log, prioritize, track, and resolve IT service interruptions, outages, and hardware/software requests through a ticketing system.
• Set up, configure, test, and install new hardware, peripherals, and software updates for employees
• Identify complex or high-impact technical problems and route them to Tier 2/Tier 3 support teams, network engineers, or security analysts with thorough documentation

Skills

Customer service

Verbal communication

Written communication

Technical troubleshooting

Education

Associates degree in Business, MIS, CIS or related field

Tools

Ticketing system

Microsoft 365

Job description

Akkodis is seeking an IT Service Desk Analyst with a client in Erie, PA. Must hold Associates degree in Business, MIS, CIS or related field to be considered. Will provide technical support in their state-of-the-art call center. Technical support will include troubleshooting hardware, OEM software, and proprietary client software.

Rate Range: $17/hr. to $18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

IT Service Desk Analyst Responsibilities Include:

• Act as the central single point of contact between an organization's users and its IT department.
• Troubleshoot and resolve desktop, laptop, mobile device, operating system (Windows, macOS), printer, network connectivity, and Microsoft 365 issues via phone, email, chat, or remote sessions
• Log, prioritize, track, and resolve IT service interruptions, outages, and hardware/software requests through a ticketing system.
• Set up, configure, test, and install new hardware, peripherals, and software updates for employees
• Identify complex or high-impact technical problems and route them to Tier 2/Tier 3 support teams, network engineers, or security analysts with thorough documentation

Desired Qualifications:

• Associates degree in Business, MIS, CIS or related field is required.
• Minimum Two years related experience.
• Customer Service Experience
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details: $17.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.