Desktop Support Analyst

Akkodis

Wickliffe (OH)

On-site

USD 41,328 - 45,460

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

A leading IT service provider in Wickliffe, OH is seeking an IT Site Analyst/Desktop Support. The role includes troubleshooting PC issues and requires at least 3 years of hands-on support experience. Key qualifications include excellent communication skills and proficiency in Microsoft and various software applications. This full-time position offers a competitive salary of $30-$33 per hour and opportunities for career growth.

Qualifications

3+ years of hands-on desktop support experience.
Must have excellent communication and customer service skills.
Experience in troubleshooting desktop and laptop hardware and software.

Responsibilities

Troubleshoot PC hardware and software problems.
Address IT issues with end users, usually in-person.
Log all requests in ticketing system.

Skills

Microsoft Windows 10

Office 365 applications

excellent communication skills

customer service skills

hardware troubleshooting

software troubleshooting

Experience with iOS/Android

SCCM

ServiceNow

Tools

Adobe Acrobat

Foxit Reader

SharePoint

MS Power Suite

VB/C++/Python

Job description

Akkodis provided pay range

This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $33.00/hr

Direct message the job poster from Akkodis

Offering 20 years of IT and Engineering Recruiting experience and expertise, locally to OH and MI and Remote

Akkodis, Inc. is seeking an IT Site Analyst/Desktop Support for an onsite role with a global employer. The role is located in an east suburb of Cleveland, OH and offers a long-term year+ opportunity. The IT Desktop Support Analyst will troubleshoot PC hardware and software problems and perform software installations and upgrades. Qualifications include 3+ years of hands-on deskside support experience.

Salary Range: $30-33 per hour salary negotiable based on experience, education, geographic location, and other factors

This is a great opportunity with a global employer that can lead to future career growth!

IT Analyst/Desktop Support Job Responsibilities Include :

Addressing IT issues with end users, usually in-person and providing hands-on hardware and software support.
Frequent interaction with Solutions Center teammates globally, as well as Level 3 Support, Asset Management, Software Delivery teams and other IS groups and management.
Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions.
Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.
Provide information to end users regarding the status of their incidents or requests.
Troubleshoot PC hardware and software problems; perform software installations and upgrades.

Qualifications:

3+ years of hands-on desktop support experience
Hardware and software, desktop and laptop, and printer troubleshooting experience
Must have excellent communication and customer service skills
Skills in the following: Microsoft Windows 10, Office 365 applications including Teams, OneDrive, Outlook, and OneNote, Microsoft Internet Explorer and Edge, Google Chrome, and Safari, Adobe Acrobat, Foxit Reader, or other PDF applications
Experience in iOS/Android devices, System Center Configuration Manager (SCCM), or ServiceNow is a plus
General application support knowledge, preferably familiar with some sort of language or software such as SharePoint or MS Power Suite or VB/C++/Python would be a plus

If you are interested in this IT Desktop Support job in Cleveland, OH, please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Kathy Becher at kathy.becher@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Seniority level