Customer Service Representative

Akkodis; Fort Lauderdale (FL); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Paid Sick Leave

Job summary

A client-focused firm in Fort Lauderdale is seeking a Customer Service Representative for a 12-month contract. This role involves responding to customer inquiries, providing product information, and resolving complaints. The ideal candidate should hold a Bachelor's degree and have proven customer service experience, alongside strong communication skills. Proficiency in SAP, Excel, and Outlook is essential for success in this position. Competitive hourly rates range from $30 to $35.

Qualifications

• Proven experience in a customer service role.
• Strong understanding of order management systems and ERP software.
• Experience working in product manufacturing is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate product or service information.
• Monitor customer service interactions for prompt resolution.
• Resolve escalated customer complaints professionally.
• Analyze customer feedback for service improvement.

Skills

Strong communication skills

Detail-oriented

Customer service experience

Ability to handle difficult interactions

Education

Bachelor’s degree in a relevant field

Tools

SAP

Excel

Outlook

Job description

Customer Service Representative

Akkodis is seeking a Customer Service Representative for a Contract 12+ Months job with a client in Fort Lauderdale, FL.

Rate Range: $30/hour to $35/hour; on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
• Provide accurate product or service information to customers, addressing any questions or concerns.
• Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
• Resolve escalated customer complaints and issues in a timely and professional manner.
• Analyze customer feedback and identify opportunities for improvement in service delivery.

Desired Qualifications:

• Bachelor’s degree in a relevant field.
• Proven experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to handle difficult customer interactions with professionalism and empathy.
• Detail-oriented with a focus on delivering high-quality service.
• Strong understanding of order management systems and ERP software (e.g., SAP).
• Proficient with Excel and Outlook.

Preferred Qualifications:

• 2+ years working for product manufacturing.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 610 206 0818 or [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers