IT Service Desk Analyst: Frontline IT Support Pro

Modis; Erie (Erie County); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

commuter benefits

EAP program

Job summary

Akkodis is seeking an IT Service Desk Analyst in Erie, PA. Requires an Associate degree in Business, MIS, CIS, or related field. You will provide technical support across hardware, software, and Microsoft 365 in a state-of-the-art call center.

Rate range is $17–$18/hr, negotiable based on experience, education, and location. Two years of related experience and strong communication skills are required.

Qualifications

• Associates degree required.
• Minimum two years related experience.
• Customer Service experience.
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems.

Responsibilities

• Act as the central single point of contact between an organization's users and its IT department.
• Troubleshoot and resolve desktop, laptop, mobile device, OS (Windows, macOS), printer, network connectivity, and Microsoft 365 issues via phone, email, chat, or remote sessions.
• Log, prioritize, track, and resolve IT service interruptions, outages, and hardware/software requests through a ticketing system.
• Set up, configure, test, and install new hardware, peripherals, and software updates for employees
• Identify complex or high-impact technical problems and route them to Tier 2/Tier 3 support teams, network engineers, or security analysts with thorough documentation

Skills

Customer service

Verbal communication

Written communication

Technical troubleshooting

Education

Associates degree in Business, MIS, CIS or related field

Tools

Ticketing system

Microsoft 365

Job description

Akkodis is seeking an IT Service Desk Analyst in Erie, PA. Requires an Associate degree in Business, MIS, CIS, or related field. You will provide technical support across hardware, software, and Microsoft 365 in a state-of-the-art call center.

Rate range is $17–$18/hr, negotiable based on experience, education, and location. Two years of related experience and strong communication skills are required.