Information Technology Support Analyst

Akkodis

Erie (Erie County)

On-site

USD 22,041 - 24,796

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

A tech staffing firm is seeking an IT Service Desk Analyst for a 12-month contract in Erie, PA. The ideal candidate will have strong customer service skills, tech-savvy nature, and the ability to effectively communicate over the phone. Requirements include an Associate’s or Bachelor’s degree in a related field or equivalent experience, two years of customer service experience, and exceptional communication skills. This role offers a pay range of $16-18/hr and includes various benefits for employees.

Qualifications

Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; experience in lieu of a degree will also be considered.
Two years’ customer service experience required.
Exceptional verbal and written communications skills required.
Tech savvy with the ability to learn new software and systems.

Responsibilities

Provide high-level customer service and technical support.
Communicate proficiently over the phone and assist users.
Assist with IT-related issues.

Job description

Sr Resource Development Manager|| Enterprise | US Recruitment

Akkodis is seeking an IT Service Desk Analyst for a 12-month contract with a client in Erie PA 16530

Job Title: IT Service Desk Analyst

Contract Duration: 12 months

Pay Range: $16-18/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Summary

The IT Service Desk Analyst requires candidates to have a high level of customer service and a tech savvy nature, as well as the ability to communicate proficiently over the phone. Prior call center or help desk experience are preferred but various types of customer service or technical support related experience will be considered for these opportunities.

Qualifications

Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered.
Two years’ customer service experience required.
Exceptional verbal and written communications skills required.
Tech savvy with the ability to learn new software and systems.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: