IT Service Desk Agent — End-User Support & Troubleshooting

SoftNice INC; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

SoftNice INC is looking for a Service Desk Agent based in Atlanta, GA. The role involves receiving, triaging, and resolving customer support requests in a timely manner, ensuring a high level of satisfaction.

You will diagnose desktop application issues, communicate effectively with users at all levels, and develop standard operating procedures for remote IT support. Candidates should have strong customer service skills and a solid technical background in desktop support.

Qualifications

• Proven experience in customer service or technical support.
• Ability to troubleshoot technical issues effectively.
• Strong communication skills for various user levels.

Responsibilities

• Receive and triage all incoming contacts to closure.
• Diagnose and troubleshoot desktop application issues.
• Provide timely resolution of problems or escalate when necessary.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Tools

Microsoft Office

CRM systems

ERP systems

VPN

Job description

SoftNice INC is looking for a Service Desk Agent based in Atlanta, GA. The role involves receiving, triaging, and resolving customer support requests in a timely manner, ensuring a high level of satisfaction.

You will diagnose desktop application issues, communicate effectively with users at all levels, and develop standard operating procedures for remote IT support. Candidates should have strong customer service skills and a solid technical background in desktop support.