IT Service Design Lead - Change Architect for Users

Who Gives A Crap; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Who Gives A Crap, a global eco-friendly household essentials company donating 50% of profits, is seeking a leader to design and introduce IT services, acting as the bridge between technical teams and users.

You will coordinate with Service Operations, Security, and People Team to ensure systems are clear and well-supported, coach staff, streamline workflows, and drive high-value initiatives with practical change leadership.

Qualifications

• Experience leading IT rollout initiatives.
• Ability to align technical teams with users.
• Strong stakeholder management and communication.

Responsibilities

• Define structure and approach for IT initiatives.
• Coordinate with Service Operations, Security, and People Team to ensure systems are clear and well-supported.
• Coach and mentor team members to build their autonomy and confidence.
• Streamline employee lifecycle workflows and support security awareness programs.

Skills

Change leadership

Critical thinking

Relationship building

Project prioritization

Job description

Who Gives A Crap, a global eco-friendly household essentials company donating 50% of profits, is seeking a leader to design and introduce IT services, acting as the bridge between technical teams and users.

You will coordinate with Service Operations, Security, and People Team to ensure systems are clear and well-supported, coach staff, streamline workflows, and drive high-value initiatives with practical change leadership.