Remote Release & Change Manager IT Service Delivery Lead

PlanIT Group; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

PlanIT Group in the United States is seeking an experienced IT Change and Service Delivery Lead to guide network project programs and ensure smooth operations.

Candidates should have 8+ years in technical roles, with PMP and ITIL strongly preferred; CCNA is a plus, and experience with Change Management and CAB processes is required. Financial services exposure is a plus; you must be able to prioritize, adapt to shifting deadlines, and turn data into actionable insights for service delivery.

Qualifications

• 8+ years of experience in a technical role supporting network projects/programs.
• PMP and ITIL certifications strongly preferred; CCNA a plus.
• Experience with Change Management and CAB processes and procedures is a must.
• Strong background in IT service delivery.

Responsibilities

• Create meaningful data that contributes to Change Management and Service Delivery processes.
• Support network project/program management and ensure service delivery quality.

Skills

8+ years experience

IT service delivery

Change management

CAB processes

Prioritization

Data-driven insights

Tools

PMP certification

ITIL certification

CCNA

Job description

PlanIT Group in the United States is seeking an experienced IT Change and Service Delivery Lead to guide network project programs and ensure smooth operations.

Candidates should have 8+ years in technical roles, with PMP and ITIL strongly preferred; CCNA is a plus, and experience with Change Management and CAB processes is required. Financial services exposure is a plus; you must be able to prioritize, adapt to shifting deadlines, and turn data into actionable insights for service delivery.