IT Service Delivery Technician

UPS; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

UPS is seeking an IT professional in Tempe, AZ to lead the execution and implementation of customized IT solutions and organizational initiatives. The role involves overseeing delivery, KPIs, SLAs, and vendor relationships while ensuring cost controls, staffing, and security across hardware, software, and network infrastructure.

The position requires collaboration with internal teams, external partners, and daily project tracking to meet financial and organizational metrics.

Qualifications

• Must be a U.S. citizen or national, or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Responsibilities

• Lead the delivery of IT services, support, and project deployments.
• Manage costs, staffing, equipment inventory, and system security.
• Coordinate with cross-functional teams and partner vendors to ensure on-time, quality results.
• Provide technical training and development to departmental resources and customers.

Skills

Root cause analysis

Project coordination

Customer service

Job description

UPS is seeking an IT professional in Tempe, AZ to lead the execution and implementation of customized IT solutions and organizational initiatives. The role involves overseeing delivery, KPIs, SLAs, and vendor relationships while ensuring cost controls, staffing, and security across hardware, software, and network infrastructure.

The position requires collaboration with internal teams, external partners, and daily project tracking to meet financial and organizational metrics.