IT Service Specialist II — 24/7 Support & Deployments

UPS; Hartford (CT); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Life insurance

AD&D

Job summary

UPS in Hartford, CT is seeking a seasoned IT service delivery lead to oversee the execution of customized solutions and deployments. You will coordinate cross-functional teams, manage costs, staffing, and inventory, and ensure high customer experiences across information technology services 24x7.

Responsibilities include KPI tracking, SLA adherence, and vendor relationships, with potential coding or integration work. Travel may be required to support projects and client engagements.

Qualifications

• Must be a U.S. citizen or national or otherwise eligible to work in the U.S. for this employer.

Responsibilities

• Leads delivery of IT services, support and project deployments with a focus on customer experience.
• Manages cost, staffing, equipment inventory, system compliance, safety and security of IT resources.
• Collaborates with cross-functional teams and vendor partners; ensures 24x7 deployment tracking and progress.

Job description

UPS in Hartford, CT is seeking a seasoned IT service delivery lead to oversee the execution of customized solutions and deployments. You will coordinate cross-functional teams, manage costs, staffing, and inventory, and ensure high customer experiences across information technology services 24x7.

Responsibilities include KPI tracking, SLA adherence, and vendor relationships, with potential coding or integration work. Travel may be required to support projects and client engagements.