IT Solutions Analyst: Integrations & Insights

DHL Air (UK) Ltd

Tempe (AZ)

On-site

USD 75,000 - 124,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary and incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Tempe, AZ is seeking an IT Customer Solutions Analyst to help deliver well-architected solutions that improve the customer and business experience. You will gather requirements, work with DHL vendors and internal teams to integrate systems and deliver projects through DHL platforms.

The role requires strong communication, problem solving, and a solid understanding of SDLC and data analytics.

Qualifications

Bachelor's degree with 2 years of work experience or Master's in the fields of Computer Science, Information Systems, or Engineering.
Knowledge of customer integrations EDI and API.
Knowledge of US Customs Clearance Processes is preferred.
Logistics and Supply Chain experience is preferred.
Good knowledge of SDLC.
Understanding of information processing principles and practices.
Knowledge of data analytics and reporting tools.
Ability to execute complex SQL queries for reporting purpose.
Strong knowledge of system and software quality assurance best practices and methodologies.
Strong understanding of end-user needs and requirements.
Excellent oral and interpersonal communication skills.
Excellent writing and documentation skills.
Strong customer facing skills.
Ability to communicate ideas in both technical and user-friendly language.
Able to conduct research into application issues and products.
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks in a high-pressure environment.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to manage small and medium projects.

Responsibilities

Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
Gather requirements to understand business environment, processes, workflows, and functional requirements.
Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
Execute quality control tests to validate deliverables.
Collaborate with team members to ensure product and process quality.
Document product content and specs using internal tools.
Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
Manage change and release process to production.
Interact with the team and management using strong written and verbal communication skills
Operate effectively in a high change environment.
Meet aggressive timelines and provide quick turnaround.