IT Support Lead — Night Shift & Projects

Relha LLC; Hartford (CT); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) retirement program

Paid time off

Job summary

UPS is seeking a leader to ensure the successful execution and implementation of customized IT solutions and organizational initiatives. The role oversees cost, staffing, equipment inventory, compliance, safety, and security across hardware, software, automation, and network infrastructure, while providing training and 24x7 project tracking.

The candidate will apply established principles to set goals and measure outcomes, maintaining professional relationships with customers through

Qualifications

• Must be able to perform advanced root cause analysis and leverage KPIs to drive improvements.
• Experience coordinating with cross-functional teams and vendor relationships to deliver IT services.
• Strong ability to manage SLAs, budgets, and staffing for 24x7 support and projects.

Responsibilities

• Lead delivery of IT services, support, and project deployments.
• Coordinate with cross-functional teams and external vendors.
• Provide technical training and development to staff and customers.
• Monitor expenses, staffing, equipment inventory, and system compliance.
• Establish strong customer relationships through consultative interactions.

Skills

Root cause analysis

KPIs

SLA management

Vendor relationships

Customer service

Project deployments

Technical training

Education

Vocational/technical degree

Job description

UPS is seeking a leader to ensure the successful execution and implementation of customized IT solutions and organizational initiatives. The role oversees cost, staffing, equipment inventory, compliance, safety, and security across hardware, software, automation, and network infrastructure, while providing training and 24x7 project tracking.

The candidate will apply established principles to set goals and measure outcomes, maintaining professional relationships with customers through