IT Solutions Analyst: Customer Integrations & Analytics

DHL Global Forwarding; Tempe (AZ); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Compensation: base salary plus role‑dr

401(k) match

Stock Purchase Plan

Medical, vision, dental

Paid time off

Job summary

DHL Global Forwarding in Tempe, AZ is seeking an IT Customer Solutions Analyst to gather requirements, design, and deliver projects leveraging DHL technology platforms. You will work with vendors and internal teams to enable technical integrations and deliver high-quality IT solutions aligned with business needs.

The role requires a blend of business and technical acumen, strong communication, and the ability to operate under tight timelines in a dynamic logistics environment.

Qualifications

• Bachelor's with 2 years of work experience or Master's in Computer Science, Information Systems, or Engineering.
• Knowledge of customer integrations EDI and API.
• Knowledge of US Customs Clearance Processes is preferred.
• Logistics and Supply Chain experience is preferred.
• Good knowledge of SDLC.
• Understanding of information processing principles and practices.
• Knowledge of data analytics and reporting tools.
• Ability to execute complex SQL queries for reporting purposes.
• Strong knowledge of system and software QA best practices.
• Strong understanding of end-user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer facing skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to conduct research into application issues and products.
• Highly self-motivated with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to manage small and medium projects.

Responsibilities

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills
• Operate effectively in a high change environment.
• Meet aggressive timelines and provide quick turnaround.

Skills

EDI & API integrations

US customs processes

Logistics & supply chain

SDLC

Data analytics & reporting

SQL queries

QA best practices

End-user needs

Communication skills

Documentation

Customer-facing

Research emerging tech

Project management

Education

Bachelor's degree + 2 years experience or Master's in CS/IS/Engineering

Job description

DHL Global Forwarding in Tempe, AZ is seeking an IT Customer Solutions Analyst to gather requirements, design, and deliver projects leveraging DHL technology platforms. You will work with vendors and internal teams to enable technical integrations and deliver high-quality IT solutions aligned with business needs.

The role requires a blend of business and technical acumen, strong communication, and the ability to operate under tight timelines in a dynamic logistics environment.