IT Service Delivery Technician II - Help Desk Expert

SGS Consulting; Lansing (MI); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

SGS Consulting in Lansing, MI, is seeking an IT Help Desk Support specialist to provide timely end-user assistance, manage incidents, and document resolutions across the organization.

You will deploy and configure devices via Intune, maintain network connectivity, assist with AD/Azure permissioning, and work with IT peers to drive improvements while ensuring security compliance for all users and visitors in the region.

Qualifications

• Basic hands-on software and hardware troubleshooting experience.
• Familiarity with Directory Services and Windows client OS.
• ITIL knowledge preferred; relevant certifications are a plus.

Responsabilités

• Monitor the Help Desk ticketing system and provide timely customer support.
• Document issue resolutions in the ticketing system for knowledge sharing.
• Deploy and configure computers, printers, VoIP phones, and mobile devices using Intune.
• Maintain connectivity of all devices including workstations, servers, phones, printers, and scanners.
• Assist with end-user account setup and access rights using Active Directory and Azure AD.
• Troubleshoot hardware and software issues; escalate complex problems as needed.
• Monitor device performance and report recurring issues to appropriate teams.
• Collaborate with IT and business partners on improvements, upgrades, and purchases.
• Provide IT services for end users, including visitors in the region.
• Assist with basic security-related tasks and ensure data security compliance.
• Share knowledge related to IT services with the support team.
• Support desktop and server system implementations with other teams.
• Participate in network asset management per processes.
• Assist application development teams during project lifecycles.
• Perform other duties and special projects as assigned by the team lead.

Connaissances

Troubleshooting

Directory Services

Windows 10/11

Microsoft 365

Cisco VoIP

Networking

Mobile communications

ServiceNow

Formation

ITIL knowledge

A+ Certification

Network+ Certification

Microsoft Certification

Outils

ServiceNow

Intune

Description du poste

SGS Consulting in Lansing, MI, is seeking an IT Help Desk Support specialist to provide timely end-user assistance, manage incidents, and document resolutions across the organization.

You will deploy and configure devices via Intune, maintain network connectivity, assist with AD/Azure permissioning, and work with IT peers to drive improvements while ensuring security compliance for all users and visitors in the region.