IT Service Delivery Supervisor - Multi-Site Manufacturing

Integer Holdings Corporation; Town of Alden (NY); On-site; USD 86,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Adoption benefits

Parental leave

401(k) matching

Holidays

Paid time off

Job summary

Integer Holdings Corporation is seeking an IT Service Delivery Supervisor to lead desktop support at assigned locations, coordinating with Architecture and Engineering, vendors, and the Technology Services team to ensure continuous, high-quality service across sites.

This role emphasizes leadership, cross-site collaboration, and delivering efficient IT solutions aligned with business needs and regulatory requirements.

Qualifications

• Bachelor’s degree in Information Technology or related discipline, or equivalent work experience.
• 7+ years of IT desktop support experience in a manufacturing environment across multiple sites.

Responsibilities

• Lead the IT Client site support team to meet site requirements and goals.
• Coordinate IT solutions with Architecture and Engineering and with vendors.
• Manage site PC stock levels and provisioning of local assets.
• Drive the annual PC refresh program for assigned sites.
• Participate in IT’s ARB and ensure documentation for systems.

Skills

Windows desktop

Windows server

LAN/WAN

Leadership

Customer service

Education

Bachelor's degree in Information Technology

Job description

Integer Holdings Corporation is seeking an IT Service Delivery Supervisor to lead desktop support at assigned locations, coordinating with Architecture and Engineering, vendors, and the Technology Services team to ensure continuous, high-quality service across sites.

This role emphasizes leadership, cross-site collaboration, and delivering efficient IT solutions aligned with business needs and regulatory requirements.