Onsite IT Technician - Desktop, Network & Help Desk

HP Hood

City of Oneida (NY)

On-site

USD 52,000 - 76,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Retirement plans

Tuition reimbursement

Employee discounts

Job summary

HP Hood in Oneida, NY is seeking an Information Technology Technician to provide PC, desktop, network and telecom support for the assigned region. This role also delivers first-level Help Desk assistance and monitors LAN/WAN, servers and applications to keep operations running smoothly.

The ideal candidate will have MS certifications (A+, MSCA) and ITIL Foundation, plus five years of hands-on Microsoft and networking experience, with strong communication skills and the ability to deploy new

Qualifications

Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
ITIL Foundation Certification required
Five years of hands on experience working with and supporting Microsoft and networking environments

Responsibilities

Provide technical service and support to the assigned region to include:
First level response for all assigned service tickets
Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
Deploying new and upgrading existing equipment & software
Ability and means to travel on a flexible schedule as needed
Perform daily operational processing tasks as needed
Monitor scheduled system processes to ensure successful completion
Investigate and resolve any monitoring issues that occur during scheduled shift
Notify or escalates issues to Application Support and Infrastructure departments
Customer Service ensures: Rapid restoration of services
Service levels are met and escalated items are managed through to closure
IT communications are delivered to the customers in a seamless working environment with the various support teams
IT Service Desk is manned at all times during the stated coverage windows utilizing all members of the department to participate as needed
A seamless working environment with the various support teams Liaison with other departments
Communicates regularly with other IT departments and business units to maintain positive, productive working relationships
Continue personal development in both business and technical areas.
Continue to keep up-to-date with relevant information technology developments relevant to company’s business.
Continue to expand knowledge of Hood's business