IT Service Delivery Coordinator

Ergos Technology Partners SAL Offshore; Town of Florida (NY); On-site; USD 65,000 - 105,000; Full time

Job summary

ERGOS Technology Partners is seeking a detail-oriented Service Coordinator to support day-to-day operations within a dedicated POD. You will coordinate remote and onsite service delivery, track requests, and communicate with clients to ensure timely completion and satisfaction.

Your role includes procurement coordination, maintaining clear ticket documentation, and assisting the client account team with reporting and follow-up actions.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Experience in service coordination, dispatch, customer service, or similar operational roles.
• Experience in managed IT/services or service-delivery environments preferred.
• Strong organizational skills with multiple priorities and deadlines.

Responsibilities

• Monitor and manage service boards and ticket queues to meet SLAs.
• Coordinate remote and onsite service delivery based on needs and priorities.
• Track requests from intake to completion and follow up on aging tickets.
• Assist with procurement needs, quotes, orders, and delivery timelines.
• Provide operational support to the Client Account Team and ensure client satisfaction.

Skills

Organization

Communication

multitasking

Detail-oriented

Client-facing

MS Office

PSA/Ticketing/CRM

Education

High school diploma

Associate's degree

Tools

Microsoft Office 365

PSA software

Ticketing system

CRM software

Job description

ERGOS Technology Partners is seeking a detail-oriented Service Coordinator to support day-to-day operations within a dedicated POD. You will coordinate remote and onsite service delivery, track requests, and communicate with clients to ensure timely completion and satisfaction.

Your role includes procurement coordination, maintaining clear ticket documentation, and assisting the client account team with reporting and follow-up actions.